To access the course, click on the link above↑ (You will see the key symbol)
Customer Service Preparation is an interactive online course designed for individuals interested in learning more about the Customer Service Industry in Canada. The course has 8 modules. Please click HERE to view course outline.
In the course, you will learn and explore:
- Sector specific terminology workplace communication skills
- How to deal with difficult customers and situations
- Telephone skills
- Representing your Company
- Improving your listening skills
Participants can complete the course modules during any time of the day. 1-2 hours/day are required to complete each module.
A Certificate of Completion is awarded upon completion of the course including participation in discussions and completing assignments.
Next session: September 14, 2026
Customer Service Preparation Course Eligibility:
- Resident of Ontario
- Limited or no experience in Customer Service
- Currently looking for employment - Unemployed/underemployed
- English Language Benchmark Level 5+
To Register:
To join this course, create a new account, if you have not already done so and under "Courses" select "Customer Service Preparation".
If you already have a COSTI Online Services account please contact the Course Administrator Heidi Fuentes at email: heidi.fuentes@costi.org
Once you have registered in the course:
To access the course, you will need an enrollment key which you will receive 3 days prior to the course start date.
- e-facilitators: Heidi Fuentes
