Course information | Back-up Office Admin & Customer Service - ELT Revised Mar 2023

Peel Region Virtual Facilitators

Hi all,

We are your virtual-facilitators for the online component of the COSTI - ELT programs in PEEL Region:

If you need to send us a message, click on the name of your e-facilitator and then click on "send a message" in the profile section. You will receive the reply soon.

York Region E-Facilitators

Hi all,
We are your e-facilitators for the online component of the COSTI - ELT programs in
York Region:

Behrooz (Ben) Ashena
Irene Dorosh
Manizheh Madadkhani
Helen Tam

If you need to send us a message, click on the name of your e-facilitator and then click on "send a message" in the profile section. You will receive the reply soon.

Back-up Office Admin & Customer Service - ELT Revised Mar 2023

Sector-specific terminology and workplace communication/culture skills for internationally trained office administrators.

e-facilitators: Robert Darling

Skill Level: Beginner

Welcome

Introduction to Online Learning

Getting to Know You Forum

Announcements

Module 1: Describing Your Job

1.1 Lesson: National Occupational Classification

1.2 Quiz

1.3 Forum

1.4 Assignment

2.1 Lesson: Effective Application of the NOC

2.2 Quiz

2.3 Forum

2.4 Assignment

3.1 Lesson: Identifying and Evaluating Occupations

3.2 Quiz

3.3 Forum

3.4 Assignment

Module 1: Summative Assessment

Module 2: Career Planning

1.1 Lesson: Introduction to LMI

1.2 Forum

1.3 Assignment

2.1 Using the LMI

2.2 Quiz

2.3 Forum

2.4 Assignment

3.1 Lesson: Career Planning

3.2 Quiz

3.3 Forum

Module 2: Summative Assessment

Module 3: Essential Skills

2.2 Quiz

1.1 Communication Skills

1.2 Quiz

1.3 Forum

1.4 Assignment

2.1 Lesson: Organizational and Time Management Skills

2.3 Forum

2.4 Assignment

3.1 Lesson: Problem Solving and Adaptability

3.2 Quiz

3.3 Forum

3.4 Assignment

Module 3 - Summative Assessment

Module 4: Workplace Verbal Communication

Resume Critique

Revised Resume

1.1 Lesson: Telephone Communication

1.2 Quiz

1.3 Forum

1.4 Assignment

2.1 Lesson: Communication and collaboration within a team

2.2 Quiz

2.3 Forum

2.4 Assignment

3.1 Lesson: Participating in Meetings

3.2 Quiz

3.3 Forum

3.4 Assignment

Module 4 - Summative Assessment

Module 5: Professionalism and Ethics

1.1 Lesson: Professional standards and work ethic

1.2 Quiz

1.3 Forum

1.4 Assignment

2.1 Lesson: Canadian Professional Culture

2.2 Quiz

2.3 Forum

2.4 Assignment

3.1 Lesson: Succeeding in the Workplace

3.2 Video Resource

3.3 Quiz

3.4 Forum

3.5 Assignment

Module 5 - Summative Assessment

Module 6: Customer Service

Module 7: Workplace Written Communication

Module 8: Interview Preparation

Module 9: Resume and Cover letters

OLD Mods 1-3

Social Media & Job Search Forum